Customer Solutions

Hurricane Hugo-An Exercise in Recovery. After Hurricane Hugo, terrestrial communications from the Roosevelt Roads, Puerto Rico Naval air Station were out of service. The only way to communicate was through GE Americom's facility there. In addition to maintaining communication links, we established a connection to Goddard Space Flight Center in Maryland, allowing essential calls to be completed to the mainland.

A Backhoe Cut-At the Worst Moment. There is no convenient time for an outage, but some occur at the worst possible moment. During a Space Shuttle mission, a contractor's backhoe cut the fiber optic cable linking our Johnson Space Flight Center facility with NASA's Mission Control Center at the same site. Thanks to "anticipation," we had installed a backup cable that allowed communications to be restored in short order. We also worked through the night to repair the damaged cable. The result: a NASA commendation for fast action.

A Service Restoration for NBC. When NBC called GE Americom to request a temporary uplink to an affiliate station, we responded by delivering an interim solution within 20 minutes. Recognizing that our customer would be better served if service were provided via its existing Skypath service on GE-1, we devised another work-around that within two hours allowed the affiliate to receive services via that spacecraft. This ad hoc restoration performed flawlessly, so NBC's local viewers were never "in the dark."

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